FULL TERMS AND CONDITIONS

PURCHASE TERMS AND CONDITIONS

IMPORTANT

You (“Buyer”) are responsible for understanding the local and state laws concerning the purchase and use of TSR Tactical LLC’s products. By placing an order with TSR Tactical LLC (“Seller”), you agree that TSR Tactical LLC’s products are intended for self-defense purposes and are not intended for illegal use. TSR Tactical LLC is not responsible for misrepresentation by you, nor your illegal use of our products.

ILLEGIBILITY

By submitting an order with TSR Tactical LLC, you are stating that you are at least 18 years old, you understand the local and state laws concerning the purchase and use of TSR Tactical LLC’s products, and you agree to all terms and conditions of this purchase. No warranties implied or expressed.

ACCEPTANCE AGREEMENT

Seller’s commencement of work on the goods subject to this purchase order or shipment of such goods, whichever occurs first, shall be deemed an effective mode of acceptance of this purchase order. Any acceptance of this purchase order is limited to acceptance of the express terms contained on the face and back hereof. Any proposal for additional or different terms or any attempt by Seller to vary in any degree any of the terms of this offer in Seller’s acceptance is hereby objected to and rejected, but such proposals shall not operate as a rejection of this offer unless such variances are in the terms of the description, quantity, price, or delivery schedule of the goods, but shall be deemed a material alteration thereof, and this offer shall be deemed accepted by Seller without said additional or different terms. If this purchase order shall be deemed an acceptance of a prior offer by Seller, such acceptance is limited to the express terms contained on the face and on the back hereof. Additional or different terms or any attempt by Seller to vary in any degree any of the terms of this purchase order shall be deemed material and are objected to and rejected, but this purchase order shall not operate as a rejection of the Seller’s offer unless it contains variances in the terms of the description, quantity, price, or delivery schedule of the goods.

ELECTRONIC/FACSIMILE TRANSMISSION

If this Purchase Order is transmitted by fax, email or by other means of electronic transmission, such transmission shall have the legal significance of a duly executed original delivered to the Buyer.

PURCHASE PRICE AND TERMS OF PAYMENT

Products shipped against this Agreement shall be invoiced at the price set forth in the Order. Unless otherwise specified on the Order, payment of the purchase price shall be due thirty days after the later of Buyer’s receipt of Seller’s correct invoice for such shipment or the date on which the Materials are received by Buyer. Seller agrees that it will take no adverse action against Buyer for any invoices not paid resulting from Seller’s failure to obtain or clearly reference purchase order numbers on the applicable invoices or accurately invoice Buyer. The purchase price for the Materials shall include all taxes, customs duties, customs fees or other governmental charges due with respect to the Product(s). Buyer shall, however, pay for any taxes that it is statutorily required to pay. Seller shall provide Buyer with documentation satisfactory to Buyer that establishes Buyer’s statutory liability to pay such taxes. If Seller fails to provide such documentation, Buyer shall not be obligated to pay any such taxes. Seller shall be responsible for all shipping and insurance costs, including without limitation, packing, crating, cartage and freight costs. Buyer may set off any amount owing at any time from Seller to Buyer or any of its affiliates against any amount payable at any time by Buyer.

PURCHASE

When you complete your purchase, you, the buyer, are claiming that you have read, accepted, and fully understand the terms of this agreement.

This agreement is a contract. Under the terms of the contract you receive certain rights due you from the seller and you, in turn, give the seller certain rights that affect you. This contract also contains provisions that delineate and restrict your rights about refund and warranty and that limit the liability of the seller.

The seller will not transact business with you or sell a product or services, and your order will not be processed if you do not accept these terms. “Product” refers TSR Tactical LLC’s products.

Your pledge of an understanding of this contract and acceptance of the rights, duties, and limitations embodied in it, is a material part of the legal consideration that the seller requires from you as a condition of sale.

DISCLAIMER

Persons or entities who are not participants in this contract but who have an indirect relationship, such as a supplier, joint venture partner, membership organization, or sales affiliate, are herein described as “THIRD PARTY OR THIRD PARTIES.” The recipient of the product herein sold, where said product is ordered by and paid for by someone other than the recipient, is classified herein as if that recipient were the ordering Buyer with the same rights, duties, and obligations as the Buyer, but may also be referred to herein as ‘RECIPIENT”.

SUBJECT MATTER OF THIS PURCHASE AGREEMENT

The subject matter of this agreement is a product(s), service(s) or sale(s) of TSR Tactical LLC’s products and made a part hereof and constitute a complete description of the product or service that is the subject matter of this Purchase Agreement. This bundle of offerings, including additional items promoted on the order page, shall, together, be termed ‘product’ throughout this agreement but the word ‘product’ shall mean all elements offered in the sale, whether physical, digital, dimensional, events, or other license or right, and include all sales or promotional materials.

REFUND POLICY

The products and services referenced herein are sold with a 30 day refund policy from the date of purchase. Refund requests must be made in writing through via email or our contact form online. Products must be returned in sellable condition at Buyer’s expense.

OBLIGATIONS OF THE BUYER

The Buyer must pay the full consideration for this product that the Seller requires as the total price of the product. This consideration includes not only the purchase price, but other obligations that the Buyer accepts as well as potential rights the Buyer agrees to forego.

The Buyer agrees to allow the Seller to collect, store, and use for marketing purposes all information collected from, provided by or otherwise ascertained by electronic means from the Buyer. The Buyer, specifically, and as part of the consideration paid for this product, waives all right to access, retrieve, or control such information except that the Buyer retains the right to restrict contact as described previously.

Buyers living in locations that require custom duties and/or VAT taxes to be collected understand that, unless custom duties are collected at the point of sale by the Seller, the Buyer remains responsible for payment of custom duties and taxes at the time the product is received. If it should happen that the Seller’s courier or freight account is charged for custom duties and tax, instead of the Buyer paying referenced charges, then the Buyer hereby authorizes the Seller to bill the Buyer’s credit card for said charges or for the return of goods if they are refused at the point of destination.

CREDIT CARD CHARGES AND CREDIT CARD FRAUD PENALTIES

Buyer warrants that he or she is over 18 years of age, not subject to the Child Online Privacy Law, of legal age to enter into contractual agreements in the state in which he is present when he makes this purchase, and is the true and authorized owner of the credit card used to make this purchase. Any Buyer who violates any of these requirements may be liable for civil or criminal prosecution and agrees to pay liquidated damages of an amount the equivalent of US$10,000 per fraudulent transaction, plus actual damages, and agrees that all information collected by this website may be used for prosecution and may be turned over to law enforcement agencies or to credit card companies and merchant service providers.

If the true and/or authorized owner of the credit card attempts to commit fraud upon the Seller, he authorizes each and every credit card company or merchant service provider to disclose to the Seller all information that could be construed as proof of credit card fraud.

Any Buyer who attempts to perpetrate a fraud upon Seller involving the use of a credit card herewith gives authorization for the Seller to access all credit information about the Buyer from credit reporting agencies and also authorizes the Seller to discover all relevant information from any source about the fraudulent practices of the Buyer and to reveal such information to credit reporting agencies, credit card companies, merchant service providers, and law enforcement agencies.

Buyer agrees that if he uses trickery to receive more than one refund, or if he causes a fraudulent dispute claim that results in a chargeback against the Seller’s account, that the Seller is authorized to re-charge the Buyer’s credit card that was used for the original purchase to the extent that will make the Seller whole. Buyer agrees to, in addition to actual damages, pay to the Seller liquidated damages of an amount equivalent to US$10,000 for every separate fraudulent action Buyer commits.

GUARANTEE AND WARRANTY

Seller makes no warranty of merchantability. Products are For Self Defense Only. No results are guaranteed or to be expected as a result of purchasing these products or services. Products and services are sold ‘as is’ without warranty or guarantee of any kind. Defective discs will be replaced by request within 30 days of purchase.

ASSUMPTION OF RISK

Buyer agrees to accept all risk associated with the use of this product, including but not limited to, ingestion of or application to Buyer’s person, the use of the product personally or in business, all taxes and regulations applicable to this product, all legal compliance issues related to this product. Buyer warrants an understanding that the Seller is disclaiming all liability from harm of any kind or nature caused directly or indirectly from this product. Buyer agrees, as part of the consideration required to purchase product or service, to carefully review and test this product during the refund period and to immediately request a refund or exchange if the product is not satisfactory.

LIMITATION OF LIABILITY AND DISCLAIMER

Buyer warrants an understanding, as required consideration, that the Seller of this product disclaims all liability for the product or damages resulting from use or installation or reliance upon this product for any reason. Buyer alone accepts full responsibility for allowing others to use this product. Buyer understands that Seller disclaims liability for any information contained in sales or promotional materials or the product itself that is unintentionally misleading or incorrect that might cause damage to Buyer.

Buyer expressly waives any and all claims for consequential, speculative, and unforeseeable damages resulting from the purchase or use of this product or from subsequent contact with Seller or Third Parties.

Buyer expressly agrees that no matter what may happen because of his or her purchase of this product, or no matter what damage may be allegedly or actually caused by the use of this product, or no matter the harm or damage that may result directly or indirectly from the purchase of this product, for any reason whatsoever, that the absolute maximum extent of Seller’s liability shall be an amount no greater than the purchase price of the product.

LIMITATION OF LIABILITY FROM ERRONEOUS PRODUCT CONTENT

Buyer agrees that the Seller’s total liability, even for erroneous product content that causes damage to the Buyer, shall be limited to the purchase price paid for the product.

LIMITATION OF LIABILITY FROM HARM CAUSED BY THE PRODUCT

Buyer agrees that the Seller’s total liability, even from harm caused to the Buyer or to others from use of the product, shall be limited to the purchase price paid for the product.

LIMITATION OF LIABILITY FROM ALL OTHER INJURIES OF ANY KIND

Buyer agrees that the Seller’s total liability, for any other injury, harm, or tort of any kind, whether foreseeable or unforeseeable, shall be limited to the purchase price paid for the product.

STATUTE OF LIMITATIONS

Regardless of any statute or laws to the contrary, you must file any claim or cause of action arising out or related to your purchase within (1) one year after such claim or cause of action arose or be forever barred. This section shall survive termination of this AGREEMENT.

GENERAL

1. If any provision of this Agreement is adjudged by a court to be void or unenforceable such provision shall no way affect any other provision of this Agreement, the application of the provision in any other circumstances or the validity or enforceability of this Agreement and such provision shall be curtailed and limited only to the extent necessary to bring it within legal requirement.

2. You have read, fully understood all the terms and conditions of this agreement

ENTIRE AGREEMENT

These terms and conditions constitute the entire agreement between YOU and TSR Tactical LLC in relation to your purchase a product from the Seller. No additional provisions are expressed nor implied. This AGREEMENT supersedes any all previous oral and/or written, express and/or implied agreements. By purchasing, YOU HAVE READ AND FULLY UNDERSTOOD THIS AGREEMENT and ACCEPTS ALL TERMS, CONDITIONS, COVENTANTS AND RESTRICTIONS, and WITHOUT EXCEPTION.

SHIPPING AND RETURNS

SHIPPING POLICY

We normally ship on the same day an order is processed, if received by 12pm EST. If by some circumstance (such as weather conditions or holidays) we do not fulfill your order within this timeframe, you will be notified and your package will ship within the next available business day.

  • Our shipping rates are amazing! We offer $5.99 FLAT RATE shipping on all orders $1-$100. Orders over $100 receive free shipping!
  • Transit times normally range from 2-5 days, depending on your location within the U.S.


Shipping Restrictions:

  • Pepper spray cannot be shipped via plane, only by ground (due to federal regulations.
  • We do NOT offer International Shipping, solely due to the high shipping costs involved and greater possibility for fraudulent activity.
  • We CANNOT ship some products (e.g. pepper spray or stun guns) to certain cities and states. Please read the Laws & Restrictions page for more details.
  • We CANNOT ship outside the U.S. due to the legality of some of our products. Most of our self-defense products are illegal in many other countries.

Shipping Information:

  • Our standard shipping method is by US Mail, unless requested otherwise.
  • All shipments are insured against damage.
  • Tracking information will be sent to your email after your order is processed.

RETURNS POLICY

  • At TSR Tactical, YOU, the customer, are our top priority. If you are not satisfied, then neither are we. We guarantee that you will be satisfied with your order. If not, we will provide a full refund on unopened items within 60 days of the original purchase, no questions asked! SHIPPING CHARGES ARE NON-REFUNDABLE. Customer will have to ship item(s) back at own expense unless item(s) are defective, in which case the item(s) in question will be thoroughly inspected for defects and you will be given a choice of a refund or store credit. We will pay for shipping on defective merchandise.
  • We do NOT charge a restocking fee on return merchandise, unlike many of our competitors. We want your purchase to be as hassle-free as possible, and that includes the return process!
  • *Pepper spray that has been opened cannot be returned*
  • Rather than receiving a refund, you can choose to get store credit or have an exchange for an item of equal or lesser value (you will be refunded on the difference). Store credit will be applied to your account upon your next purchase. Store credit never expires. Additionally, when returning, make sure to retain any and all packaging, instructions and accessories that came with the item. If by chance you lose anything, we will not be able to give a refund on the item in question, as it will become invalid for resale.
  • In order to streamline the return process and make it easier for you, we ask that you abide by the following policy: All returns must be given an RMA (Return Merchandise Authorization) number before they can be received. Please do not send any products without receiving confirmation. Anything without an RMA number will be returned to the sender, at their expense. To receive an RMA number, contact us at returns@tsrtactical.com (or call 1-415-TRY-TSR2). The information we will need to process the order: your invoice or order number, reason for return (optional), item(s) that you are returning, and whether you would prefer either a refund, exchange or store credit. We will give you instructions on how and where to return everything. Please allow up to 7-10 days for processing returns.
  • This is the address where you will send all returns (you will be notified via email as well):
    TSR Tactical, LLC
    ATTN: Returns (RMA Number)
    1301 1st St S #1606
    Jacksonville Beach, FL 32250-6435

SPECIAL PRODUCTS POLICY

Taser Devices:

  • TASER devices can be returned within 15 days of receipt, but merchandise must be in new, unopened condition. We cannot accept products that have been activated or where attempts to activate have been made. If you have issues with your device you must follow TASER International’s returns policy.

Surveillance Equipment/Spy Cams/Body Cameras:

  • All of our hidden cameras, surveillance equipment, and other hi-tech products are special ordered by the person ordering and are NOT subject to cancellations. Due to the nature of our product line, returns will only be accepted for products damaged upon shipment to the customer.

DVDs:

  • We cannot issue refunds for opened DVDs. If you are not satisfied with your DVD, you can return it for store credit.

Tactical Equipment:

  • Items in our “Tactical” section are covered by a 30 day return policy. We have specific return policies for the following items:
  • Apparel & Footwear – Clothing, socks and boots can be returned within 30 days only if in new, unopened condition.
  • Body Cameras – Body cameras can be returned within 30 days, but must include all materials and applicable software. Must be in new condition.
  • Body Armor – Bulletproof plates, shields and vests can be returned within 15 days. Ballistic underwear must be in new, unopened condition.

If you happen to have ANY questions at all feel free to contact us at support@srselfdefense.com (or call 1-415-TRY-TSR2) for assistance or use our contact form. If for some reason we are unable to immediately answer your questions, we have access to an expert technical support team that will be able to help. We will take down your name and number and have a technician contact you as soon as possible.

WARRANTY POLICY

All of our products, unless otherwise stated on the website, are backed by our 2 YEAR WARRANTY against manufacturer defects. Certain items, such as stun guns, have longer warranties (typically lifetime warranties). Items that have been tampered with, abused, misused, etc. are not covered under the warranty. Products will be thoroughly inspected and replaced dependent on the overall condition of the product(s) in question.

Our special Pepper Spray Replacement Program overextends the life of the 2-year warranty we place on most products.

PRIVACY POLICY

  1. For each visitor to our Web page, our Web server automatically recognizes only the consumer’s IP address, but not the e-mail address.
  2. We collect e-mail address of those who purchase from us and from those who opt-in to our e-mail list. The information we collect is used by us to contact consumers for marketing purposes. If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail to support@tsrtactical.com.
  3. With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart.
  4. If you supply us with your telephone number we will only contact you if we have questions regarding an order you have placed on-line.
  5. We do not share your information with anyone. This includes your e-mail address.
  6. With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site.
  7. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
  8. If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.